Hand over the account to a new owner

DivePilot has no owner role. What someone can do depends only on their permissions, so handing over the account means giving those permissions to the next person, then moving the card and the business email. Do it while the person leaving still works in DivePilot.

What makes someone the owner

• The person who created the dive center started with every permission, but has no other special status.
• A Role label such as Owner is only text and grants nothing.
• Three things count: the subscription permission, deleting the dive center (which also needs the dive center settings permission), and managing permissions. Among the built-in presets only Admin holds them all, see Roles & presets.
• Several people can hold them at the same time.

While DivePilot is locked after a trial or subscription has ended, Users does not open and nobody can change permissions. Hand over while the account is running.

Hand over step by step

1. Give the successor the Admin preset. If they have no user yet, press Add user on Users and pick Admin (all permissions) under Apply preset, see Invite your first team member. Otherwise press the pencil on their row, press Next, pick Admin (all permissions) under Apply preset and press Save changes. Only someone who can manage permissions sees that step. If that option is missing because the Admin preset was renamed or edited, tick the permissions listed above by hand.
2. Have the successor reload DivePilot in the browser, or sign out and back in. Waiting alone does not update their menus. They should now see Subscription under Settings.
3. If you are paying, the successor presses the Payment method row on that tab and adds their card on the Stripe page that opens, see Your plan, renewal and payment method.
4. If the business email is the departing person's own address, change it, as described below.
5. The successor deletes the person leaving under Users. Nobody can delete their own row. The person's access ends immediately, and their email address stays taken. See Manage your team's accounts for what happens to the trips and courses they ran.

Do not keep using the login of the person who left. Every person needs their own account.

The business email

Billing emails, including the trial and renewal reminders, go to the business email, and guests who reply to a booking email or a waiver signing request reach it too. It starts as the address given at sign-up. Anyone with the dive center settings permission can see and change it in the Business email field under Settings, Dive centre, see Dive centre details, timezone and currency.

Changing the dive center name or the business email in DivePilot also updates your customer record at Stripe, so invoices issued afterwards carry the new details. Invoices that were already issued keep the old ones.

Nobody with those permissions is left

Anyone still on the team who can manage permissions, and edit or add users, can give the missing ones to a colleague, as in step 1. If nobody can, there is no way to recover this in the app. Write to support@divepilot.app with your dive center's name, who has left and who should take over.