When access has ended

When the free trial ends, a cancelled subscription reaches its end date, or a failed payment ends it, DivePilot locks completely. There is no read-only mode. Your data is kept for 12 months, and then the account is deleted, see When a locked account is deleted.

What your team sees

Signing in still works, but every page leads to one full-screen page. People who can manage the subscription see the plan and a card form under one of these headings:

Sign out under the form ends your session, so someone else can sign in in that browser.

Everyone else sees Access unavailable: "Your dive centre's subscription has expired. Please contact your administrator to reactivate access.", with a Sign out button. When only the trial has ended it reads "Your dive centre's free trial has ended. Please ask your administrator to subscribe." instead.

Nothing else in the app opens: not Settings, not a customer's Export data, not the Danger zone tab. Two things are on the full-screen page itself, under Sign out: Download customer data, and Delete this dive centre.

Your guest pages

An ended trial and an ended subscription close the same pages:

None of these messages mentions your subscription. The pages open again as soon as you subscribe; a signing link still runs out 48 hours after it was sent.

What keeps running

Scheduled emails and warnings stop, apart from the two emails about the deletion after 12 months. While DivePilot is locked, your staff get no daily reminder emails, group leaders get no dive log requests, and the scheduled warnings about expiring waivers, courses without an instructor and trips without a boat master are not posted. They start again once you subscribe; a dive log request is then still sent for a trip no more than seven days back.

Automatic updates carry on: confirmed bookings are marked completed once their trip date has passed, and planned courses are set in progress on their start date.

Get back in

Sign in with an account that can manage the subscription and subscribe on that page, see Subscribe to DivePilot. The first payment is taken at once, the lock lifts for everyone (colleagues reload the page to get in), and your data is all still there. If only a colleague has that permission, they have to do it.

Note: If the heading reads Your subscription has expired, you can subscribe again right away: the unpaid subscription is ended first, so you never pay for two. The nightly check with Stripe changes this heading to Your subscription was cancelled once Stripe has ended the subscription. Until you pay or subscribe again the lock stays, whatever Stripe does with the unpaid subscription. See When a payment fails.

Take your data with you

Download customer data gives you one spreadsheet with every customer and their certifications and waivers: the overview, a certifications sheet and a waivers sheet. It shows for people with the permission to export customer data, works without a subscription, and leaves out archived and anonymised customers. It covers customers only; bookings, trips and the rest are not in it.

When a locked account is deleted

A locked dive center keeps its data for 12 months, counted from the day access ended (the end of the trial, or the day the subscription ended). Then:

1. 30 days before, the business email gets the email "Your DivePilot data will be deleted in 30 days". It names the day and has a Subscribe again button.
2. 7 days before, it gets the same email again with 7 days.
3. On the day, the account is deactivated, as if you had deleted it yourself, and the business email gets "Your DivePilot account was deactivated". Its data is erased 30 days later, and until then support can restore it, see Delete your dive center.

Subscribing at any point starts everything over: the clock is cleared and the warnings are forgotten. A dive center that had been locked for more than 12 months when this began still gets both emails, at least a week apart, before anything is deleted.

If you do not want to continue

You do not have to wait: use Delete this dive centre on the full-screen page, under Sign out. It shows for people who can manage the subscription and have the account deletion permission, and works as described in Delete your dive center. If nobody on your team has both, write to privacy@divepilot.app.