Troubleshooting
The problems that come up most, each starting from what you see on screen: signing in, emails, permissions, guest links, uploads and error messages, plus how to reach support.
Articles
- 01 I cannot sign in Why the sign-in page refuses you even when you typed carefully, what each cause looks like, and how to get back in.
- 02 I keep getting signed out How long a session lasts, the everyday reasons DivePilot sends you back to the sign-in page, and how to stop it happening.
- 03 Password reset links and verification codes Why a reset email does not come, why the reset page refuses the link or your new password, and what to do when the sign-up code fails or signing up again says the email exists.
- 04 An invitation link has expired Why an invited colleague's link says it is invalid or expired, why the new password is refused, how to send a fresh invitation, and the messages you may meet when inviting.
- 05 An email never arrived Check where an email from DivePilot was sent, whether one was due at all, and how to send each kind again when it went missing.
- 06 A menu item is missing or access is refused Why a sidebar item or settings tab is not there, what the permission messages mean, and why a change to your permissions may not show yet.
- 07 The app is locked or asks me to subscribe What the full-screen subscription page means, why colleagues cannot get past it, and how a trial end, a failed payment or a cancellation each play out.
- 08 A guest link says it is invalid or expired What stops your booking page, registration link, waiver signing link or dive log link from working for a guest, and how to fix each one.
- 09 A trip or course is missing from the booking page Why a boat trip or course you published does not show on your booking page although the page itself opens, and how to check each cause.
- 10 Browsers, phones and the camera Which browsers DivePilot runs in, why a page stays blank, what a firewall must allow, what changes on a phone, and what to do when the camera does not open.
- 11 An upload is refused The file types, sizes and page counts DivePilot accepts for logos, waivers and trip checklists, and what each refusal message means.
- 12 Dates, times, amounts or languages look wrong Why times differ from your clock, statuses change by themselves, amounts show another currency, a colleague's change is not visible or an email arrives in the wrong language.
- 13 Search does not find a customer, booking or trip How the search fields match names, emails, booking numbers and dates, and why a record you know exists does not come up.
- 14 Error messages and pages that do not load What the general error messages mean, why a page can look empty or not found, and what to try before you contact support.
- 15 Messages that refuse an action What the most common refusals mean, quoted word for word, and where the rule behind each one is explained.
- 16 Contact support and check the system status Check whether DivePilot is down, reach the team by WhatsApp or email, and include what they need to fix your problem on the first reply.
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