Your free trial and when it ends

Every new dive center starts on a free trial of 90 days. You get every feature, no card is asked for, and nothing is charged when it ends unless you have subscribed.

How long it lasts

The trial starts the moment you sign up, not when you confirm your email, and ends exactly 2,160 hours (90 days) later. It includes everything a paid subscription does, with the same limit of 20 user accounts, where pending invitations count and archived users do not. Online payments taken during the trial carry no DivePilot fee, see Connect Stripe for online payments.

There is no way to extend a trial in the app. A discount code lowers the price of a subscription; it does not add trial days.

Where you see the countdown

• The top bar shows a pill such as "12 days left" to everyone on your team. In the last three days it turns red with a pulsing dot.
• Clicking the pill opens a short note and a Subscribe button that leads to Settings, then Subscription. Colleagues without the subscription permission see the pill and the button too, but land on another settings tab, or on an empty Settings page if they have no settings permissions.
• The Subscription tab shows a tile with the days left, titled Free trial, or Trial ending soon in the last three days, and the line "Trial ends …. Subscribe any time - the first payment is only taken when the trial ends."

The reminder email

Three days before the end, DivePilot sends one email, "Your DivePilot trial ends on …", to the business email. It is in your dive center's default language, with the end date in your dive center's timezone, and it is not sent once you have subscribed. Its Choose a plan button opens Settings if you are already signed in on that browser, otherwise the sign-in page; pick Subscription if another tab opens.

There is no second email on the last day or after the trial has ended, so do not wait for one.

Subscribing during the trial

You can subscribe at any time, see Subscribe to DivePilot. Nothing is charged on that day: you keep the free days you have left, and the first payment is taken when the trial ends, which is when your paid month or year starts. Only in the last hour of the trial is the payment taken at once.

So subscribing early costs you no free days. If you miss the moment, you can still subscribe from the page that appears once the trial is over, and all your data is waiting.

When the trial is over

If you have not subscribed, nothing is charged and no subscription starts by itself. Instead, DivePilot locks for your whole team at the exact time the trial ends:

• Anyone who can manage the subscription sees a full-screen page titled Your free trial has expired, with the plan, a card form and a Sign out link below.
• Everyone else sees Access unavailable with a note to contact their administrator, and a Sign out button.

Your data is kept, and the end of the trial deletes nothing at once: a locked dive center is deleted only after 12 months, with two emails before, see When access has ended.

Note: Once the trial has ended, your booking page and self-registration link stop accepting guests, and waiver signing links and the guides' dive log forms are closed, until you subscribe.

What else still works, and what does not, is in When access has ended.