Deleting your dive center deactivates it at once and schedules its records for removal 30 days later. It is not the same as cancelling the subscription, which keeps your data; see Cancel or restart your subscription.

Note: If only one person is leaving, do not delete the dive center. Someone who can delete users removes that person under Users, see Manage your team's accounts; their records stay, and their email address stays taken. If that person holds the subscription, see Hand over the account to a new owner. A former team member who wants their personal data erased writes to privacy@divepilot.app.

Before you start

  • You need both the dive center settings permission and the account deletion permission. Of the built-in presets only Admin has both.
  • The Danger zone tab can only be reached while the trial or subscription is running. Once DivePilot is locked, the same Delete this dive centre section is on the full-screen subscription page instead, under Sign out. It shows for people who can manage the subscription and have the account deletion permission, and works as described below.
  • There is no export of the whole account in the app while it runs normally. If you want copies, download each customer you need with Export data first, see Archive, export or anonymise a customer. Only the full-screen page of a locked dive center has Download customer data, see When access has ended.
  • Download what your accountant needs to keep first: the CSV exports and each month's PDFs, see Exports for your accountant. DivePilot deletes your documents with the dive center, and keeping invoices, credit notes and receipts for as long as your country requires stays your duty, so download them first from Invoices & receipts.
  • You do not need to cancel the subscription first; deleting takes care of it.

Delete the account

  1. Open Settings and choose Danger zone in the General group.
  2. Under Delete this dive centre, press Delete account.
  3. The dialog Delete this account? lists what will happen. Type your dive center's name exactly as shown in the field Type “…” to confirm; capital letters count.
  4. Press Delete account.

You see "Account deactivated. All data will be deleted in 30 days." and are signed out. DivePilot confirms it with the email "Your DivePilot account was deactivated" to the business email; it names the date on which all data is permanently deleted.

What happens at once

  • Nobody can sign in, except someone accepting an invitation sent in the last 48 hours. After a correct password, the sign-in page says "This account has been deactivated and is scheduled for deletion. To reactivate it, email support@divepilot.app." Colleagues who are already signed in are signed out at their next action.
  • Your booking page and self-registration link stop working.
  • Waiver signing links and dive log links you already sent stop working too, both the group leaders' forms and the divers' copies. They show the message for an invalid link.
  • The subscription will not renew. The time you already paid for is not refunded.
  • Your email address and your team's stay taken, so they cannot be used for a new DivePilot account in the meantime.
  • If you delete during the free trial, the email "Your DivePilot trial ends on …" is no longer sent.

Undo it within 30 days

There is no button for this. Write to support@divepilot.app within the 30 days. After reactivation your data is back, apart from your notifications. If your links use Secret token, the token is replaced, so share the new links and reprint your QR codes. If you were paying, the subscription no longer renews. When it ends, you subscribe again on the page you see after signing in.

After 30 days

The dive center and its records are removed: users, customers, bookings, bills and payments with their journal, invoices, credit notes and receipts with their PDFs, boat trips, courses, waivers and signatures, the staff schedule and pay, equipment and rentals. The files uploaded to DivePilot are erased with them: signed waiver documents, waiver template files, your logo and scanned checklists. Your customer record at Stripe, the payment provider, is deleted as well, together with the saved cards. After that, the email addresses can be used again.

Not removed:

  • The invoices and payment records Stripe keeps for your subscription. Accounting law requires Stripe to retain them. They are not the documents you issued to your guests, which are deleted with the dive center.

What DivePilot keeps and for how long is in Your data, privacy and contracts.

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