Bookings & online booking
A booking's life from reserved to completed, the public booking page your guests use, deposits they pay when they book, confirming and cancelling with your cancellation policy, and the emails a guest receives along the way.
Articles
- 01 Create a booking by hand Reserve a spot for a walk-in or phone guest, put them on a trip, and follow the booking from reserved to completed.
- 02 Bookings made together Book a family or several people in one go, online or at the desk, follow the bookings that belong together under one GR number, and confirm or cancel them at once.
- 03 Confirm a booking and seat the guest The three ways a booking becomes confirmed, what seating on a trip does, and what happens when you take a guest off again.
- 04 Booking statuses explained What Reserved, Confirmed, Checked in, Completed, No-show and Cancelled mean, how a booking moves between them, and which moves happen on their own.
- 05 The booking page What the header, the arrival checklist and every card on a booking's page show, and which actions are available in which status.
- 06 Check in a guest with their QR code Where guests get their check-in code, what happens when you scan it, how the arrival checklist on the booking page helps at the desk, and how to check divers in from the trip.
- 07 Find and filter bookings Search by name, booking number or GR number, filter by type and status, and act on a booking straight from the list.
- 08 Change a booking's date, departure or type Edit a booking after it was made, which fields are locked and why, and the one step to take first if the guest is already seated on a trip.
- 09 Equipment requests on a booking Record the gear a guest needs when you book them, let online guests request it, and turn a request into a rental.
- 10 Turn on online booking Let guests reserve a spot on your published trips or request their own date, share the booking page, and handle what comes in.
- 11 Schedule requested dives Guests can ask for a number of dives between two dates instead of picking trips. See the open requests, put the diver on trips, and close the request.
- 12 What guests see on the booking page A walk through your public booking page as a guest experiences it, from the trip list to the confirmation screen.
- 13 Deposits for online bookings Ask guests who book online to pay a deposit or the full price, how the amount is worked out, how long a booking is held, when it confirms by itself, reminders and expiry, waiving a deposit, course deposits and what a deposit does on the bill.
- 14 Emails your guests receive Which booking emails DivePilot sends on your behalf, when, in which language, and why a booking you typed in gets no booking emails.
- 15 Cancel or restore a booking Cancel a booking with a reason, see the cancellation fee and refund a deposit to the card, free the seat, let an online guest know, and bring a booking back if the cancellation was a mistake.
- 16 Cancellation policy Set cancellation fees by how long before the dive a guest cancels, where guests see the policy, cancel a booking with a reason, the fee and the refund to the card, waive the fee, cancel a group, withdraw a student, and what happens on an invoiced bill.
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