Bookings & online booking
A booking's life from reserved to completed, the public booking page your guests use, confirming and cancelling, and the emails a guest receives along the way.
Articles
- 01 Create a booking by hand Reserve a spot for a walk-in or phone guest, put them on a trip, and follow the booking from reserved to completed.
- 02 Confirm a booking and seat the guest The three ways a booking becomes confirmed, what seating on a trip does, and what happens when you take a guest off again.
- 03 Booking statuses explained What Reserved, Confirmed, Completed, No-show and Cancelled mean, how a booking moves between them, and which moves happen on their own.
- 04 The booking page What every card on a booking's page shows, and which actions are available in which status.
- 05 Find and filter bookings Search by name or booking number, filter by type and status, and act on a booking straight from the list.
- 06 Change a booking's date, departure or type Edit a booking after it was made, which fields are locked and why, and the one step to take first if the guest is already seated on a trip.
- 07 Equipment requests on a booking Record the gear a guest needs when you book them, let online guests request it, and turn a request into a rental.
- 08 Turn on online booking Let guests reserve a spot on your published trips or request their own date, share the booking page, and handle what comes in.
- 09 What guests see on the booking page A walk through your public booking page as a guest experiences it, from the trip list to the confirmation screen.
- 10 Emails your guests receive Which booking emails DivePilot sends on your behalf, when, in which language, and why a booking you typed in sends none.
- 11 Cancel or restore a booking Free the seat, let an online guest know, and bring a booking back if the cancellation was a mistake.
Still stuck?
Talk to a human
Every message reaches the people who build DivePilot. Tell us what you were trying to do and we will get back to you, usually the same day.