Account & billing
The free trial and regional prices, subscribing, invoices and the card on file, what happens when a payment fails, cancelling, and closing your dive center for good.
Articles
- 01 Your free trial and when it ends How long the free trial lasts, where the countdown shows, the one reminder email, and what happens to your dive center when the trial is over.
- 02 Plans and prices The single DivePilot plan, the regional prices in US dollars, how your region is chosen, and what monthly and yearly billing cost.
- 03 Subscribe to DivePilot Choose monthly or yearly billing, apply a discount code, pay by card, and know what happens when the payment does not go through.
- 04 Your plan, renewal and payment method Read the plan card on the Subscription tab, know when and how much you are charged next, and replace the card on file.
- 05 Invoices and billing details Find and download your DivePilot invoices and receipts, read their status, and know which name and email your billing uses.
- 06 Switch between monthly and yearly Change how often you pay, what is charged or credited on the day you switch, and why no refund is paid out.
- 07 When a payment fails What happens when a renewal payment is declined or needs your bank's approval, how to fix it, and what to avoid while the payment is retried.
- 08 Cancel or restart your subscription Cancel at the end of the paid period, what changes on the tab and in your inbox, how to change your mind, and how to subscribe again later.
- 09 When access has ended What your team sees once the trial or subscription is over, which guest pages keep working, what keeps running, and how to get back in.
- 10 Hand over the account to a new owner Pass the subscription, the card and the business email to a successor when the owner or the person who pays for DivePilot leaves.
- 11 Delete your dive center Close your DivePilot account from the Danger zone, what stops at once, how to undo it within 30 days, and what the deletion does and does not remove.
- 12 Your data, privacy and contracts Getting your data out, who is responsible for your guests' personal data, where it is stored, how long it is kept, and whom to write to.
- 13 How your account is protected The security measures behind your DivePilot account, how sign-in and sessions work, the protection that does not exist, and what to do if someone else got in.
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