Invoices and billing details

Your latest DivePilot invoices are listed on the Subscription tab under Payment history. The invoices themselves are issued and hosted by Stripe, the payment provider.

Payment history

Open Settings, then Subscription, and scroll below the plan. The card appears once there is at least one invoice and lists the latest 24, newest first. Each row shows:

• Date
• Invoice, the invoice number, hidden on a phone
• Amount
• Status
• an icon at the end that opens the invoice

Amount is what was paid on the invoice. An invoice still waiting for payment can therefore show zero, and a refunded invoice still shows the original payment; the refund shows in the status. If you subscribed during the free trial, the first row is an invoice for 0.00 from the day you subscribed, because the first payment is only taken when the trial ends.

A monthly Online payments fee invoice appears here too, in Brazil, Mexico, Malaysia and Thailand, where DivePilot bills its fee on online payments once a month in USD, on a separate invoice next to the subscription, charged to the same card. While it is unpaid, the Subscription tab shows a notice with Pay now; your account stays open, and it is never locked for an unpaid fee invoice.

Download an invoice or receipt

1. Press the icon at the end of the row. Stripe's page for that invoice opens in a new tab.
2. Use the download buttons on that page for the invoice or, once it is paid, the receipt.

DivePilot has no download button of its own, and invoices older than the latest 24 are not listed. Stripe's link to an invoice also expires about 30 days after it is issued, and DivePilot does not renew it, so an older row opens a Stripe page saying the link has expired. For an older invoice, check the Stripe page behind the Payment method row, or write to support@divepilot.app.

While your account is locked, Settings does not open and this list is out of reach. Write to support@divepilot.app for your invoices.

Invoice statuses

An invoice that is later voided or written off at Stripe keeps its last status in this list, usually Open. A dispute only changes the status in this list; your dive center gets no email about it.

Name, email and tax details

• Invoices carry your dive center's name and business email. Changing either under Settings, Dive centre also updates your customer record at Stripe, so invoices issued afterwards show the new details; invoices already issued keep the old ones.
• The business email is shown in the Business email field under Settings, Dive centre, and can be changed there. It can differ from the email you sign in with. It starts as the address that got the confirmation code at sign-up, and it is the one guests reach by replying to a booking email or a waiver signing request.
• DivePilot has no billing address, VAT number or tax ID field, and adds no tax lines. If your accountant needs these on the invoice, check whether the Stripe page behind Payment method lets you add them.

Billing emails you receive

All of them go to the business email, in your dive center's default language unless noted.

What to do with each is in Your free trial and when it ends, When a payment fails and Cancel or restart your subscription.

No email comes from DivePilot when you subscribe, when a payment goes through or when an invoice is issued. Download each invoice from Payment history soon after it is paid, before its link expires.