Dates, times, amounts or languages look wrong

Most data that looks wrong in DivePilot is a setting doing exactly what it should. Check the explanations below before you correct anything by hand.

Times follow the dive center's timezone

Every date and time in the app, such as when a notification arrived, a waiver was signed or a signing link expires, is shown in your dive center's timezone, not in your device's. The note at the bottom of Settings, Dive centre names it. A manager working from abroad still sees dive center time.

• If every time is off by the same number of hours, the timezone is wrong. It was set at sign-up and cannot be changed in the app: write to support@divepilot.app.
• Right after the app opens, times can show in UTC for a moment until your settings have loaded.
• Trip dates, booking dates and birthdays are plain dates: they show the same day everywhere, whatever your device's timezone.
• "Today" is your dive center's day too: the dashboard's Today's trips and fleet capacity panels and the "today" highlight in the boat trips calendar follow it, not your device's date.
• Exception: the Closed on time of a closed pay period is shown in UTC.

Dates written in an unexpected order are set by Date format on the same tab. See Dive centre details, timezone and currency.

Statuses that change by themselves

Reserved bookings and confirmed bookings that were never seated on a trip never complete on their own. A course booking becomes Completed only after it is enrolled in a course, every session of the template is scheduled on that course and the student was marked present on every session, directly or at the makeup session a missed one was reassigned to. A completed booking can no longer be cancelled. See Booking statuses explained.

Amounts in another currency

Changing Currency converts nothing. Every price, rate and recorded amount keeps its number and is read in the new currency from then on. If the currency was changed by mistake, change it back: the old amounts read correctly again, but anything entered in between keeps the number it was typed with. This only works while the Currency field is open: once any price exists it is read-only, and the currency can no longer be changed in the app.

A colleague's change is not visible

DivePilot does not push changes to open screens. Your own saves show at once; someone else's appear when you open the list again after about two minutes, or straight away when you reload the page. The notification bell and the dashboard's waiver, course session, fleet capacity and new registration panels check for news every minute; the rest of the dashboard follows the same rule as lists.

Empty lists and duplicate customers

• A list showing its empty state, such as "No customers yet", when you know there are records and no search or filter is set, does not mean the list failed to load: a failed load says "Could not load this" with Try again. Reload the page. If it stays empty, type a letter in the search box and clear it again: the list may be stuck on a page that no longer exists, for example after you deleted the only record on the last page, and a search always goes back to page 1. See Error messages and pages that do not load.
• Online bookings and self-registrations always create a new customer, even for a returning guest. See Merge duplicate customers.
• A search that finds nothing does not mean the record is gone. See Search does not find a customer, booking or trip.

Emails in an unexpected language

Guests who book or register online get the language they chose on the form. Customers you add yourself start with the Default customer language, which you change on the Dive centre tab under Settings; for a single customer, change the Language on the profile. The waiver document itself is the PDF on the template, uploaded by you or copied from a standard waiver, in whatever language it was written.

The app's own language is personal: changing yours in the language menu or Edit profile changes nothing for colleagues or customers.