Booking statuses explained

Every booking carries one of six statuses. The progress bar on the booking page shows the normal path, Reserved to Confirmed to Checked in to Completed; Cancelled and No-show branch off it.

The six statuses

How a booking moves

• Reserved to Confirmed: seat the guest on a trip, enrol them from the course's Pending bookings list, or press Confirm. See Confirm a booking and seat the guest. A booking whose deposit is paid confirms by itself when its trip has room or its course a place, see Deposits for online bookings.
• Confirmed to Checked in: press Check in on the booking page or on the guest's row on the trip. Only a confirmed booking can be checked in, and only once a fun diver sits in a dive group or a student is enrolled; Undo check-in sets it back to Confirmed. See Check in a guest with their QR code.
• Confirmed or Checked in back to Reserved: delete the trip. A course booking also returns to Reserved when its enrolment is removed or its course is cancelled. A check-in is cleared with it. After a deleted trip or a cancelled course, guests who booked online are emailed that the plan changed. A trip with checked-in guests cannot be deleted.
• Taking a guest out of a dive group keeps the booking Confirmed: the guest was promised the day and departure, not the group. They wait under Unassigned bookings on the trip until you seat them again, and nothing is emailed. Deleting a dive group does the same for all its members. A checked-in guest can only be moved to another group, so Remove from the group is not offered for them, and a group with checked-in guests cannot be deleted until they are moved.
• Confirmed or Checked in to Completed: happens automatically. Every 10 minutes DivePilot completes confirmed and checked-in bookings whose seated trip's date has passed, in your dive center's time zone. Only bookings seated on a trip complete this way. A course booking completes when the student's enrolment completes.
• Confirmed, Checked in or Completed to No-show: press No-show on the booking page, or the crossed circle on the guest's row on the trip. It is not offered on an enrolled course booking. For a checked-in guest, the rare case where they arrived but did not dive, DivePilot asks you to confirm first, and the check-in is cleared.
• No-show back to Confirmed: press Undo no-show in the booking's header, or the undo arrow on the guest's row on the trip, for example after a misclick. A booking whose trip has passed completes again on its own.
• Reserved, Confirmed, Checked in or No-show to Cancelled: press Cancel. An enrolled course booking takes its status from the enrolment: Cancel and Restore are not offered on it, neither on its page nor on its row in the list. Withdrawing the student cancels the booking, and Remove enrolment returns it to Reserved. A completed booking cannot be cancelled.
• An online booking that is Reserved becomes Cancelled by itself when its deposit is not paid by the end of the hold time, with the note "Cancelled automatically: the deposit was not paid in time" and no fee.
• Cancelled to Reserved: press Restore. The booking never returns to Confirmed directly, the seat is not given back, and a check-in recorded before the cancellation is cleared.

What does not exist

There is no paid or unpaid status on a booking. The balance lives on the guest's bill, which a reserved or cancelled booking does not touch and a confirmed one does, see Bills. A booking that asks for a deposit shows its state as a badge instead, such as "Deposit due" or "Deposit paid, needs confirmation".

Finding bookings by status

The Bookings list filters by Reserved, Confirmed, Checked in, Completed and Cancelled. No-show is not in the filter; search for those by name or booking number. The deposit filter lists the bookings whose deposit is due or paid and waiting for you.