The bell in the top bar collects everything that needs a person's attention. The badge counts unread notifications up to 9+. Open it to read them, press Mark all as read, or Refresh. Clicking a notification opens the record it is about. Notifications about online payments name the guest and the bill.

Every notification

Title When Who sees it Opens
New self-registration A guest submitted the registration form Anyone who can view customers The customer
New online booking A guest booked through the booking page Anyone who can view bookings The booking
Details updated A customer saved their details through an update link; the text names the changed fields, or says they confirmed them without changes Anyone who can view customers The customer's Profile tab
Course booking needs enrolment A course booking, reserved or confirmed, is still not enrolled three days before it starts Anyone who can view bookings The booking
Waiver signed A customer signed a waiver online Anyone who can view waivers The customer's Waivers tab
Waiver expires before trip A waiver a diver needs for a trip in the next seven days runs out before that trip Anyone who can view waivers The customer's Waivers tab
Course completed A student completed an enrolment Anyone who can view enrolments The course
Student stuck in completed course A course completed while a student still has open sessions Anyone who can view enrolments The course
Course starts tomorrow without instructor A course starting tomorrow has no primary instructor and a session with no instructor of its own Anyone who can view all courses The course
Trip tomorrow has no boat master A trip leaving tomorrow has no boat master Anyone who can view all boat trips The trip
Team member joined An invited colleague set their password Anyone who can view users The users page
Work could not be paid The nightly earnings run found work from the last week that has no rate or nobody to pay Anyone who can view everyone's pay The Pay page
Online payment arrived late An online payment arrived for a closed bill that owed less, or for a cancelled booking: what the closed bill still owed was settled first, and the rest is credit on the current bill Anyone who can see every bill The bill
Online payment more than the bill owed An online payment was larger than what its open bill still owed by then (a line was voided or discounted, or another payment came first); the rest is credit on that bill Anyone who can see every bill The bill
Refund in Stripe leaves the bill owing A refund made in the Stripe Dashboard left the bill it was posted on owing again Anyone who can see every bill The bill
Bank payment did not go through An online bank payment, such as a SEPA debit, failed after the guest left the page; nothing was paid and the guest was emailed how to pay again Anyone who can see every bill The bill
Card refund failed Stripe refused a refund to card, or one it had confirmed failed later Anyone who can see every bill The bill
Refund posted on the current bill A refund to the card, made in Stripe or asked for from the bill, was confirmed after its bill was closed and was posted on the guest's current bill Anyone who can see every bill The bill
Online payment disputed A guest disputed an online payment Anyone who can see every bill The bill
Dispute closed A dispute about an online payment was won or lost Anyone who can see every bill The bill
Card refund went through after all A refund to card that was reported as failed went through after all and was posted on the bill Anyone who can see every bill The bill
Online refund or dispute not posted Stripe refunded, or took back in a lost dispute, an online payment that is on no bill, so nothing was posted Anyone who can see every bill The bill the payment was aimed at, if any
Stripe needs your attention Online payments stopped being active, or Stripe asks for something new Anyone who can see online payments Settings, Online payments
Deposit paid, needs confirmation A guest paid the deposit of a booking that could not be confirmed by itself Anyone who can view bookings The booking

Shared, not personal

Notifications belong to the dive center. One event is one notification, and everyone whose permissions cover it sees the same entry with the same read state. When one colleague reads it, the badge clears for the others too. Each reader sees the text in their own language, except the summary line of a new online booking, which is always in English.

Some clear themselves

Warnings are marked as read once the underlying problem is fixed: handling or declining a registration, the customer signing any waiver online, enrolling or cancelling the course booking, settling the stuck enrolment, or staffing the sessions or setting a primary instructor. Assigning a boat master to the trip removes its warning instead, so the warning can come back if the boat master is removed again. Repeating checks do not post the same warning twice, except that a stuck enrolment or a course booking that is still not enrolled gets a new warning after the old one has been removed. Work could not be paid does not clear itself: it is posted once a day for as long as the nightly run still finds such work.

Notifications are removed 30 days after they were read, and in any case 90 days after they were posted. The bell shows the newest 30.

Nothing here is emailed

In-app notifications are never sent by email. The only routine emails to staff are the daily schedule reminder, which is on unless you switch it off in your profile, and the dive log request sent to each group leader once a trip has ended. While DivePilot is locked because the trial or the subscription has ended, neither email is sent, and the scheduled warnings Waiver expires before trip, Course starts tomorrow without instructor and Trip tomorrow has no boat master are not posted. Work could not be paid is still posted, because the nightly earnings run keeps running. See Your profile, language and password and How dive logs are requested.

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