Most link problems have a simple cause: the link is old, cut off or already used. Find the message you see below. If nothing here helps, contact the dive center: they can give you a current link or take your details at the counter.
Booking page
The page says "Online booking not available", followed by one of these messages:
| Message | What it means | What to do |
|---|---|---|
| "This booking link is not valid" | The dive center replaced its link, or the link is incomplete | Ask for the current link or QR code |
| "This dive centre is not currently accepting bookings" | The dive center cannot take online bookings at the moment | Book by phone, by message or at the shop |
| "This dive centre does not accept online bookings" | The dive center has switched online booking off | Book by phone, by message or at the shop |
| "Cannot reach the server. Check your connection and try again." | The page could not load | Check your connection and reload |
Registration form
"Invalid registration link" means the link is wrong or incomplete, or the dive center has replaced it; registration links do not run out with time. "The form could not be loaded" means the link is fine but the form did not open; the message underneath says why. "This dive centre is not currently accepting registrations" means the dive center cannot take registrations at the moment, so give your details at the counter. Otherwise the connection dropped or too many pages were loaded from the same connection: reload the page first, and try mobile data if you are on shared Wi-Fi. If it still fails, ask the dive center for their current link, or give your details at the counter.
Details update page
This is the page behind a "Please check your details" or "Before your dive on …" email, or behind a code the dive center showed you. Each link works until the time shown in the email and on the page ("This link works until …"), and only once.
| Message | What it means | What to do |
|---|---|---|
| "This link has expired" | The time the dive center gave the link has passed. It can also replace the form when you press Save my details after that time; what you typed is then not saved | Ask the dive center for a new link |
| "Your details are already saved" | The details were already saved with this link, perhaps by you in another tab. A link works only once | Nothing to do. If something is still wrong, ask the dive center for a new link |
| "This link does not work" | The dive center sent you a newer link, which stops the older one, or closed the link. It also appears when the link is incomplete, when the dive center no longer holds your record, or when it has closed its DivePilot account | Use the newest email you received, or ask the dive center for a new link |
| "The page could not be loaded" with "This dive centre is not currently using DivePilot - please contact them directly" | The dive center cannot take updates online at the moment | Give your details to the dive center directly |
| "The page could not be loaded" with "Cannot reach the server. Check your connection and try again." | The page could not load because the connection dropped | Check your connection and press Try again |
More about this page is in Update your details with a link from your dive center.
Waiver signing page
| Message | What it means | What to do |
|---|---|---|
| "This signing link has expired" | The link was created more than 48 hours ago. It can also pop up at the bottom of the screen when you press Sign the waiver on a page that opened in time | Ask the dive center for a new link |
| "Invalid signing link" | The waiver was already signed with this link, the link is incomplete, or the dive center has closed its DivePilot account | If you signed, there is nothing to do. Otherwise open the link from the email again |
| "This dive centre is not currently using DivePilot - please contact them directly" | The dive center cannot take online signatures at the moment | Contact the dive center and sign at the shop |
| "Cannot reach the server. Check your connection and try again." | The page could not load because the connection dropped | Check your connection and reload |
On the error screen, each comes with the line "This link may have expired, or it has already been used." If you received several emails for the same waiver, use the newest one.
Dive log page
| Message | What it means | What to do |
|---|---|---|
| "This dive log link is not valid" | The link is incomplete, the dive center has deleted the trip or your dive group, or it has closed its DivePilot account | Try the button in the email again, then contact the dive center |
| "Cannot reach the server. Check your connection and try again." | The page could not load because the connection dropped | Check your connection and reload |
Both come with the line "This link may be invalid or no longer active."
Bill page
| Message | What it means | What to do |
|---|---|---|
| "This link is no longer valid" | The dive center replaced or stopped the link, or it was not sent or opened for 180 days | Ask the dive center for a new link |
| "Please pay at the dive centre." | The dive center takes no online payments at the moment | Pay at the desk or ask the dive center |
| "Too many payment attempts with this link. Try again in an hour." | The link opened too many payment forms in the last hour | Wait, then try again |
See Pay your bill online.
Messages on any page
- "Too many attempts. Wait a moment and try again.": too many pages were opened or forms sent from the same internet connection in a short time, which can happen when many guests share the dive center's Wi-Fi. Wait a while, or switch to mobile data.
- "Something went wrong": DivePilot gave no usable answer, for example because it is restarting for an update, or because too many requests came from the same internet connection at once. Wait a minute and reload.
- "The anti-spam check did not pass. Please try again.": the page runs an invisible check before sending. Try again, and update your browser if it keeps happening.
- The DivePilot logo instead of the dive center's on an error screen: the page could not load the dive center's details, so it falls back to the DivePilot logo. Every error screen looks like this.
- A bare "Not Found" page: the link was cut off. Press the button in the email, or copy the whole link shown after "Or copy this link into your browser:".
- A page headed "Your dive centre" that asks for business details: a registration link lost its end, and you landed on the sign-up for dive centers. You do not need an account, so open the full link again.
- A blank page: JavaScript is switched off, or the browser is very old. Use an up-to-date Safari, Chrome, Firefox or Edge. Nothing needs to be installed.
- The waiver document does not display: press Open the PDF in a new tab, then continue signing.
- The page is in the wrong language: use the language button with the flag, see Pages and emails in your language.
Note: All these pages need an internet connection the whole time. If your connection drops as you send a form, stay on the page: what you typed is still there, so press the button again once you are back online.
Did this not answer your question? Contact support