The dive center's booking page lets you pick one or more trips or a course, for yourself or for several people, and send everyone's details in one go. Your spots are then reserved, not yet confirmed: the dive center checks them and confirms them by email.

Open the booking page

Use the link the dive center sent you, or point your phone's camera at their poster that says "Scan to book a dive". The page carries the dive center's name and, depending on what they offer, two tabs: Fun dives and Courses.

Choose a trip or a course

  • Fun dives lists the upcoming boat trips that still have room, with the date, the boat, the departure time and the dive sites. A badge such as "8 spots left" or "Only 2 left" shows how much room remains; a trip with no spot limit has no badge. Full trips are not listed.
  • Courses first asks "Which course would you like to do?", then lists the start dates under Pick a start date:. A course marked "request a date" has no dates yet and opens the date form straight away.
  • If no date suits you and the dive center accepts requests, choose Need a different date? for a fun dive or No date that fits? for a course. You then enter a Preferred date and a Preferred time, or a Preferred start date, up to two years ahead.

Some dive centers only take requests for fun dives. The page then opens the date form straight away, with no Change and no tabs, so only a fun dive can be requested there.

If a tab says "No trips are open for booking right now…" or "No courses are open for booking right now…", nothing on that tab can currently be booked or requested. Try the other tab if there is one, look again later, or contact the dive center.

Book several trips, or a number of dives

If the dive center allows it, picking a trip adds it to Your selection and the list stays open, so you can add the next one. Press Continue when you are ready. Each item can be removed again with Remove. The page does not add the same trip twice, and one booking holds at most one course: "One course per booking. Book a second course separately."

Not sure which days yet? Choose Ask for a number of dives, enter the Number of dives, the First day and Last day of your stay and, if you like, a Preferred time and a note under Anything we should know?, then press Add to my selection. The dive center plans these dives with you, and each one is confirmed by email. A request does not hold a spot on any boat until then.

The dive center decides how many dives one person can book at once. When you reach that number the page says "Up to … dives per person in one booking." and adds nothing more.

Book for several people

Under Who's coming?, set the Number of people, up to the number the dive center allows, and give each person's first name. With more than one trip in Your selection, Who's going? lets you untick the people who skip a trip, for example a child who does a course while the others go diving. Everyone needs at least one trip or course, and every one needs at least one person. A trip with fewer spots left than people ticked says so straight away: "Only … spots left on …. Untick someone or pick another departure."

You fill in your own details in full. Each person you add gets one short step with their name on it, see Fill in the details form. On the last step, I pay for everyone tells the dive center to bill everyone to you; untick it if everyone pays for themselves. The consent line then also says "I have their permission to share their details with …".

Fill in your details and reserve

A card called Your booking shows your choice, with Change to pick something else; with several items it is the list Your selection. Below it, the form asks for your details in a few short steps, and may ask what gear you need. Fill in the details form walks through each step. On the last step, tick the consent box and press Reserve my spot.

If the dive center shows prices, each trip and course carries its price, and a Price estimate with an Estimated total sits in that card while you fill in the form, and on the last step the total also stands next to Reserve my spot, with See breakdown to jump back to it; a trip or course without a price has no estimate. The prices of rental gear are those of the day you book, which can differ from the usual ones in a season with its own prices. If the dive center's prices are before tax and there is tax to add, the estimate shows the tax on its own Tax line and the Estimated total includes it. It is only an estimate: nothing is charged, and the dive center confirms the final amount. If the dive center offers nitrox, a fun dive has a Nitrox (enriched air) card for certified nitrox divers on the last step, whether or not prices are shown; ticking it tells the dive center which tanks to fill and, when prices are shown, adds nitrox to the estimate at the price per dive on the card. Gear the dive center includes with every dive, such as a tank, is a line of the estimate when it has a price, for example a surcharge for a bigger tank; if you bring your own, it adds nothing.

After you reserve

You see Booking received! with your booking number, such as BK-0012, your check-in code and a short list under What happens next. At the same time, an email, "We received your booking …", is sent to the address you entered, with the same details and the same check-in code.

For a booking with several people or several items, you also get a GR number, such as GR-0004, that ties everything booked together. The page shows one card per person with their bookings, their own check-in code and the forms they still have to sign. Each person with an email address gets one email listing their own bookings, and people who share an address get one email between them. When the dive center asks for a deposit, only you, the person who booked, get an email, about ten minutes later and only if the deposit is still unpaid: "Your booking …: please pay the deposit", listing everyone with their check-in codes. The emails of a person you booked on your own address with Use my email come to you, with their name in them. A request for a number of dives is listed as dives to schedule, for example "10 dives, 12 Oct to 19 Oct". If the dive center asks for a deposit, the page first opens the payment form for it, see Pay your bill online.

Your booking now waits for the dive center. When they confirm it, a second email arrives, "You're confirmed: …", with a calendar file attached. If they cancel it instead, for example because your requested date does not work, you get a cancellation email. If they later move your confirmed trip, or have to call off the trip or course, an email tells you that too, see Emails you may receive.

Bring a form of ID and your certification card on the day.

Your check-in code

Under Your check-in code is a QR code with the line "Show this code when you arrive. It takes the team straight to your booking." Press Save image to keep it as a picture named after your booking number, such as BK-0012-check-in.png. The "We received your booking" and "You're confirmed" emails carry the same code.

When you arrive, show the code on your phone and the team opens your booking with one scan. The code is meant for their phones: if you scan it yourself, a DivePilot sign-in page for staff opens, which you can close. Without the code, your booking number or your name is enough.

In a booking for several people every person has their own code. It takes the team to that person with all their bookings, so one code covers every trip they booked. Each person shows their own code.

Still no confirmation?

Your booking stays reserved until the dive center deals with it. Nothing confirms or cancels it automatically unless the dive center asked for a deposit: then a paid deposit can confirm it, and an unpaid one cancels it at the deadline. A reserved spot is not yet guaranteed. Some dive centers send a "Before your dive on …" email a few days ahead when details or waivers are missing: it asks you to complete them, and it does not confirm your booking. If your dive date is close and no "You're confirmed" email has arrived, check your spam folder, then reply to the "We received your booking" email or call the dive center.

Booking a course

A course booking is confirmed when the dive center confirms it, usually as they place you on the course. The email and its calendar entry show only a start date, as an all-day entry: the start date of the course the dive center placed you on, or the date you asked for if they confirmed you before placing you on a course. The timetable of theory, pool and open water sessions is not sent through these pages or emails, so ask the dive center for it and for what to bring.

If something goes wrong

  • "Your previous selection is no longer available - please choose again." The trip or course you picked filled up or its date passed while you were filling in the form, or it is no longer listed when you come back to a form you started earlier. Pick another one.
  • "Only … spots left on …. Untick someone or pick another departure." (the server says "Not enough spots left on this departure. Spots left: …") means a trip filled up while you were filling in the form. Untick someone on that trip, or remove it and pick another. Nothing is booked until everything fits.
  • "Maximum people per booking: …" or "Maximum dives per person: …" means the dive center changed its limits while your form was open. The page shows "The dive center now takes up to … people per booking." Book the others in a second booking.
  • "Everyone in the booking needs at least one dive or course." or "Choose who is going on each dive or course." means a person has no trip ticked, or a trip has nobody ticked. Fix it under Who's going?.
  • "Maximum places per booking: …" means the booking holds more trips and courses than the dive center allows. Remove some, or book them separately.
  • "You can book one course at a time." means two courses are in the booking. Book the second one separately.
  • "This is already in your selection." means you added the same trip twice.
  • "This trip is fully booked", which also appears for a full course, means someone took the last spot just before you.
  • "This trip is not available for booking", "This course is not available for booking", "This dive centre does not accept fun dive bookings", "This dive centre does not accept course bookings" or "This dive centre only takes date requests" means the trip or course was taken off the page, or the dive center changed what it takes online, while your form was open. Reload the page to see what is open now, and choose again.
  • "The date cannot be in the past", "The start date cannot be in the past" or "The date is too far in the future" means the date is outside what the page accepts, or the date of the trip or course you picked has passed.
  • "This departure time is not offered" means the time you chose is no longer available. Pick another Preferred time.
  • "Pick a date", "Pick a time" or "Please give your consent to continue" means a request date or time, or the consent tick, is missing.
  • "Fix the highlighted fields before submitting" takes you back to the step with a missing or wrong entry.

For messages about the link itself, see A link or page does not work.

What the booking page does not do

  • It takes a payment only when the dive center asks for a deposit, see Pay your bill online. A price estimate, where shown, is not a bill. Ask the dive center how and when to pay the rest.
  • There is no waiting list. A full trip simply disappears from the list until a spot frees up.
  • One booking holds up to the number of people the dive center allows; for more people, send a second booking. Everyone you add gets their own booking and their own record at the dive center, see Fill in the details form. One internet connection can send the form at most 60 times an hour; after that the page shows the message "Too many attempts. Wait a moment and try again."
  • You cannot cancel or change a booking online. Reply to one of the booking emails, or contact the dive center directly.

Note: Every form you send creates new bookings. If you booked the same trip twice by mistake, tell the dive center so they can remove the extra ones.

Did this not answer your question? Contact support