Equipment requests on a booking

A booking can carry a list of rental gear the guest needs. It is a request, not yet a rental: the gear is reserved for real when you fulfil it. Gear your dive center includes in every fun dive, such as a tank, is different: the booking gets it by itself, and it is never a request to fulfil.

Add requests to a booking

In the new booking dialog, or when editing a booking, open the Equipment section. Add a line per item, pick the category or bundle and the quantity, and DivePilot shows availability as you go, and prices if you may see them. Sizes are prefilled from the customer's profile. A free-text note takes anything else, such as a preference. A line for equipment or a kit you have since switched off stays on the booking and is marked "No longer offered - kept as the guest asked for it. Remove the line to drop it."

Limits: up to 20 request lines per booking, up to 50 pieces per line for staff, and 2000 characters for the note.

Gear included in every dive

A category set to Included in every fun dive under Settings, Categories is not in the list of requests. Every fun dive booking carries one line for it by itself, at the size picked when booking, else the size on the diver's profile, else the category's standard size; a course booking carries none. Switching a booking from course to fun dive adds the lines, switching it to a course removes them.

• In the new booking dialog it is the Included in every dive row, with a size choice when the category has several sizes and Brings own.
• On the booking page the equipment card lists it first, for example "Tank 15L, included", or "Tank, brings own" when the guest brings their own. With the permission to edit bookings you change the size or the own switch there, as long as the booking is open and its date has not passed. A past booking keeps its included lines as they were, and a cancelled or completed booking is read only.
• An own line costs nothing and is left out of the trip's counts. On the guest's bill the included gear is its own line, such as "Tank 15L, included", per trip or per dive, and own gear leaves it off, see Bills.
• Included lines are never fulfilled and never make a booking Awaiting fulfillment.

See Equipment categories and service rules.

Let guests request gear online

Under Settings, then Online booking, switch on Offer equipment rentals online. Guests then get a Rental equipment step on the booking page where they say what they need, up to 10 pieces per line. Show prices on the booking page is a separate switch: with it on, guests also see the prices of the gear and an estimated total; with it off, they see the gear without prices. Self-registering guests declare what they own either way; with the switch on, they pick from your own equipment categories instead of a standard gear list. On the booking page guests also choose the size of the gear included in every fun dive, and say they bring their own where you allow it; see Rental gear on the booking page.

Fulfil a request

On the booking page the Equipment requests card lists every request, with one status for the whole booking: Awaiting fulfillment or Fulfilled. Press Fulfill to open a new rental with the customer, the date and the requested lines already filled in. Complete the rental as usual, and the request is marked fulfilled with a View rental link back to it. A booking that carries only an equipment note is marked fulfilled the same way. Gear included in every fun dive is not part of the request and plays no part in this status.

Sizes on the profile

The sizes a diver usually needs live on the Diving tab of their profile, under Equipment: wetsuit, BCD, fins and mask, next to whether they own a regulator and dive computer and their weight belt in kilograms. Keep them current: a request fills in a size only when it matches one of the category's sizes, and saving a booking writes the sizes picked on its requests back to these fields.