The booking page

Open any booking from the list to reach its page. Back to bookings returns to the list.

On a wide screen the page has two columns: the arrival checklist and the trip or course card on the left, the customer, equipment and booking details on the right. On a phone they stack in that order.

The header

The booking number in large type with its status, the booking type, a Nitrox pill when the booking is marked as diving on nitrox and, for a booking made through your booking page, the pill Booked online. Below it the date, departure, boat, group and seat for a fun dive, or the course and its start date for a course, then the customer's name, which opens their profile. The progress bar of statuses runs along the bottom; a cancelled booking or a no-show shows only Cancelled or No-show instead.

Actions in the header

The first button is always the next step, in the same size as the others:

• Confirm while the booking is reserved.
• Check in once it is confirmed, or Seat & check in for a fun diver without a dive group, which seats and checks them in together. A course booking not yet enrolled reads "Enrol in a course first". After that the header's booking details add a line "Checked in … by …", with only the time when it was today, and Undo check-in among the other actions sets the booking back to Confirmed.

Both need the permission to edit bookings. See Check in a guest with their QR code.

The other buttons depend on the status and your permissions:

• Edit, until the booking is cancelled or completed.
• No-show, while the booking is confirmed, checked in or completed. For a checked-in guest DivePilot asks you to confirm first. A no-show shows Undo no-show in the header instead, which sets the booking back to Confirmed.
• Cancel, until the booking is cancelled or completed.
• Restore, only for a cancelled booking.

A course booking that is enrolled takes its status from the enrolment, so No-show, Cancel and Restore are not offered on it. Withdraw the student, complete the enrolment or remove it on the course page instead.

On small screens the other buttons collapse into one menu; the next step stays visible.

The arrival checklist

If you can view customers, the Arrival checklist lists what the desk needs to sort out before the guest dives, one line per check with at most one button: the required waivers with a Send menu while one is missing, the certification against the dive group's requirement for a fun dive, the requested rental gear with Fulfill, required details still missing with Send update link, or an Update link menu while a link is open, and whether medical notes are on file. A meter at the top counts the checks that are done, "2 of 4 ready", and reads All set once nothing is left. Scanning the guest's check-in code opens the booking scrolled to the checklist. See Check in a guest with their QR code. Gear included in every fun dive adds no line to the checklist.

The checklist is not shown on a cancelled or no-show booking.

The customer card

The customer's name with Open profile, their email and phone, and, if you can view customers, their highest certification, their logged dives and their language.

The trip or course card

For a fun dive the card depends on where the booking stands:

• Seated: the boat, the date and departure, the exact time if the trip has one, the dive sites, the group and role, and the seat if one is assigned.
• Booked for this trip: the guest picked this published trip online, but is not seated yet. Open trip takes you there to add them to a dive group.
• Runs at this departure: no trip was picked, but trips exist on that date and departure. Open one and seat the guest.
• Not yet assigned to a dive group: nothing to show yet.

Only a reserved or confirmed booking can be added to a dive group. A cancelled, no-show or completed booking without a seat shows "This booking was not seated on a trip." instead.

For a course the card says Enrolled, or that the customer is not enrolled yet and should be enrolled from the course page. The course page lists the booking under Pending bookings until it is enrolled, also after you pressed Confirm.

The equipment card

Shown when the booking carries equipment requests, an equipment note or gear included in every fun dive. Included gear comes first, one line per category with its size, for example "Tank 15L, included", or "Tank, brings own" when the guest brings their own; with the permission to edit bookings, its size and Brings own change it in place while the booking is open. The requests follow. The card is marked Fulfilled when a rental that is not cancelled is linked to the booking, otherwise Awaiting fulfillment; a booking with only a note counts too, and a booking whose only gear is included has nothing to fulfil. Fulfill opens a new rental with the customer, date and requested lines already filled in; View rental opens an existing one. See Equipment requests on a booking.

Booking details

The booking number, where it came from, Booked online or Added by staff, and when it was created and last updated.

Booked together

Shown only when the booking was made together with others. The card shows:

• the GR number;
• Booked by, the person who booked, or "The person who booked is no longer on record" once that customer was erased, with Pays for everyone beside it when the guest said so with I pay for everyone;
• how many people and departures it has, and how many of its bookings are confirmed;
• every departure by date, departure and boat, with everyone on it and their status; this booking is marked This booking;
• Requested dives, the requests for a number of dives of that booking.

The confirm button, for example Confirm 4 bookings, confirms every reserved booking; Cancel all is in the ⋯ menu of the card; Add departure books more trips for chosen people under Who goes. See Bookings made together.

Bill to and the no-show fee

If you can see bills, the customer card ends with Bill to: Own bill, or "Billed to Anna Berg" when the guest's charges land on another guest's bill. The pencil, Change who pays, opens the choice, Save keeps it and "Stop billing to Anna Berg" puts it back; it needs the permission Add charges. With Void and correct charges as well, saving moves the open lines of the guest's bill to the payer's bill, with what was paid as credit; without it they stay. Stopping moves nothing back. For a fun dive marked as a no-show, Waive no-show fee among the booking's actions takes the fee off the bill after you give a Reason. See Bills and No-shows.

What the page does not show

There is no activity log. Money is on the bill: the arrival checklist shows the balance, see Check in a guest and Bills.