Completion and the awarded certification

There is no "issue certification" button in DivePilot. Completion and the award follow from attendance.

A student completes

A student's enrolment becomes Completed once every session of the template is scheduled on the course and the student has done every session. A session is done when the student is Present, or when it is Made up and the student is Present at the makeup session it was reassigned to. A session added by hand counts like any other. If the course's template has an Awards level, the customer receives that certification card with today's date, unless they already hold that level. The card appears on the customer's Diving tab and in the header like any other. No certificate number is recorded; add one later by editing the customer if you want it on file.

A linked booking becomes Completed, and your team gets a Course completed notification.

This happens the moment the last open session is marked present, on the course itself or, for a made-up session, with Mark present at the makeup session in the menu of its Made up chip on the Roster tab. Reassigning a missed session to a makeup session completes nothing by itself: the student completes once they are marked present there. While a session of the template still shows Not yet scheduled on the course's Sessions tab, nobody completes, even with every scheduled session present. If something looks stuck, press Recheck completion on the student's row; it reports either "Course completed" or "Completion checked - sessions still outstanding".

The course completes

A course becomes Completed by itself once every session of its template is scheduled on it, no enrolment is still open and at least one student completed. A course with a template session still Not yet scheduled stays open, and a course in which everyone withdrew stays as it is. Enrolling someone later reopens a completed course.

The completion date feeds compensation: a course rate is paid to the primary instructor when the course completes, per course or per participant. See Rates, salaries and how commission is counted.

Students stuck after completion

If a course completed while a student still has open sessions, the Active enrolments tab flags them in amber and DivePilot checks every hour and sends one Student stuck in completed course notification for that student, and a new one only after the old one has been removed. Mark the sessions, reassign them to a makeup session and mark the student present there with Mark present at the makeup session, or withdraw the student.

Why the template matters

Whether a certification is awarded at all depends on the template's Awards level. The standard templates created at sign-up have it set; templates you created yourself only award something if you chose a level. See Build a course template.